Whitchurch Medical Centre

029 2062 9601/029 2035 7601

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998 and the new General Data Protection Regulations. Any request for access to notes by a patient, patient’s representative ... [continue] Access to medical records

Appointments – Did Not Attend Policy

Appointments – Did Not Attend  ‘Did Not Attend’ (DNA) is when the patient does not turn up for a pre-booked GP appointment and does not contact the practice in advance ... [continue] Appointments – Did Not Attend Policy


As part of our ongoing service to patients, Whitchurch Medical Centre has nominated Lisa Latner and Lesley Clarke as their Carer Champions. This role allows patients who have the responsibility ... [continue] Carers

How to register

We welcome requests for registration from patients already living in our practice area, or who are moving in to it. You can register by completing a GMS1 form which is ... [continue] How to register

Patient charter

What we will do for you: We are committed to providing you with the best possible service. You will be treated as an equal in the care and attention you ... [continue] Patient charter

Patient confidentiality

Any person given access to your records will be subject to a duty of confidentiality. You have a right to object to disclosure. Referrals When referring you to other healthcare workers ... [continue] Patient confidentiality

Suggestions & Complaints

We strive as a team to provide the best care for all of our patients. We operate a practice complaints procedure as part of the NHS system for dealing with ... [continue] Suggestions & Complaints

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

General Data Protection Regulation

The current data protection regulations are set to change on 25 May 2018.  This is part of new General Data Protection Regulation (GDPR) laws. Whitchurch Village Practice aims to ensure ... [continue] General Data Protection Regulation