Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998 and the new General Data Protection Regulations. Any request for access to notes by a patient, patient’s representative ... [continue] Access to medical records

Appointments – Did Not Attend Policy

Whitchurch Medical Centre is committed to ensuring that the best possible service is provided to all patients registered with the practice, and there may be extenuating circumstances as to why ... [continue] Appointments – Did Not Attend Policy

Carers & Veterans

CARERS CHAMPIONS As part of our ongoing service to patients, Whitchurch Medical Centre has nominated Lisa Latner and Lesley Clarke as our Carers Champions. This role allows patients who have ... [continue] Carers & Veterans

Concerns and Suggestions

Concerns We strive as a team to provide the best care for all our patients.  We operate a practice complaints procedure and follow the NHS “Putting Things Right” Procedure. ... [continue] Concerns and Suggestions

How to register

We welcome requests for registration from patients who either already live in our practice area, or who are moving into it, whether on a permanent or temporary basis. You can ... [continue] How to register

Patient charter

What we will do for you: We are committed to providing you with the best possible service. You will be treated as an equal in the care and attention you ... [continue] Patient charter

Patient confidentiality

Any person given access to your records will be subject to a duty of confidentiality. You have a right to object to disclosure. Referrals When referring you to other healthcare workers ... [continue] Patient confidentiality

Practice boundary

  Our catchment area is illustrated above and includes Whitchurch, Rhiwbina, Pantmawr, Tongwynlais, Llandaff North and parts of Birchgrove, Llandaff and Gabalfa

Unacceptable behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. The NHS operates a Zero tolerance policy with regards to violence or abuse.  The ... [continue] Unacceptable behaviour

Updating your details

If you change your name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites that are linked from this website, gives general advice only and SHOULD NOT be used as a substitute for the ... [continue] Using this website

NHS 111 and Out of Hours Service

  NHS 111 The 111 website contains lots of advice and information and should be the first place for you to look before telephoning  111 including a list of services ... [continue] NHS 111 and Out of Hours Service


We provide a wide range of services and clinics for patients at our practice. You can find out more by clicking on the links.

Date published: 8th October, 2014
Date last updated: 17th June, 2020