GENERAL MEDICAL SERVICES ACCESS STANDARDS
The practice aim to provide the following access standards:-
- People receive a prompt response to their contact with a GP via telephone.
- Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
- People receive bilingual information on local and emergency services when contacting a practice.
- People are able to access information on how to get help and advice.
- People received the right care at the right time in a joined up way which is based on their needs.
- People can use a range of options to contact their GP practice.
- People are able to email a practice and request a non-urgent consultation or call back.
- Practices understand the needs of people within their practice and use this information to anticipate demand on its services.
