Concerns and Suggestions


We strive as a team to provide the best care for all our patients.  We operate a practice complaints procedure and follow the NHS “Putting Things Right” Procedure.

If you have a complaint, please contact the Practice Manager, either by letter or telephone.  All complaints will be acknowledged within 2 working days and a response provided within 30 working days.

All comments are considered and discussed at our regular team meetings.  If you are not satisfied with our explanation, you may wish to contact the Complaints Manager at Cardiff and Vale Local Health Board as follows: –

The Concerns Office is open between the hours of 9am to 5pm (Monday to Friday). Please call on telephone numbers in office hours if you wish to speak with a member of the Concerns Team.

  • 029 218 36318 
  • 029 218 36319
  • 029 218 36323 
  • 029 218 36340

Or you can email – [email protected]
Or write to  – The  Chief Executive, Cardiff and Vale University Health Board, Woodland House Maes y Coed Road, Llanishen, Cardiff , CF14 4HH
Or visit their Website:


We value feedback on all areas of our Practice.  Please feel free to send any suggestions for the attention of the Practice Manager.

Contact Details for Cardiff and Vale Health Board

Cardiff and Vale University Health Board is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address.

Cardiff and Vale University Health Board, Woodland House, Maes-y-Coed Road, Cardiff CF14 4HH – Telephone 02921845965

If you have any problems with the Out of Hours Service, please let us know and we will pass your complaint on to the appropriate person(s).

Information on treatment of common illnesses and accidents can be accessed via the Patient UK website.

Date published: 10th October, 2014
Date last updated: 12th December, 2022